Our Products - SaaS, Mobile Apps, AI Systems | Xigmapro

Last Updated: December 11, 2024

XigmaPro ("we," "our," or "us") operates ChannelIQ, an AI-powered dealer and distributor management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our enterprise SaaS platform.

1. Information We Collect

1.1 Business Account Information

When you register a ChannelIQ account, we collect:

Company name, address, and registration details
Business contact information (email, phone)
Tax identification numbers and business licenses
Authorized user details (names, roles, email addresses)
Billing and payment information
Company logo and branding assets

1.2 Dealer & Distributor Data

To manage your dealer network, we process:

Dealer/distributor names and business details
Contact information and addresses
Territory and geographical mapping data
KYC verification documents and business licenses
Banking details for payment processing
Performance metrics and sales history
Hierarchical relationship data (parent-child dealer structures)

1.3 Product & Inventory Data

Product catalogs and SKU information
Pricing structures and discount schemes
Inventory levels and stock movements
Product images and specifications
Category and classification data

1.4 Sales & Transaction Data

Sales orders and invoices
Transaction amounts and payment details
Purchase orders and order history
Return and exchange records
Commission and incentive calculations
Target vs achievement metrics

1.5 Analytics & AI Data

Sales patterns and trends
Performance metrics and KPIs
Forecasting data and predictions
Regional performance analytics
User behavior and feature usage
AI-generated insights and recommendations

1.6 Technical & Usage Information

IP addresses and device information
Browser type and operating system
Login timestamps and session data
Feature usage and navigation patterns
Error logs and crash reports
API call logs and integration data

2. How We Use Your Information

2.1 Platform Operations

Provide and maintain ChannelIQ services
Process dealer management and sales reporting
Calculate incentives and commissions
Generate dashboards and analytics
Execute automated workflows
Provide customer support

2.2 AI & Machine Learning

Train AI models for demand forecasting
Generate predictive insights and recommendations
Identify sales patterns and trends
Optimize inventory and distribution
Detect anomalies and fraud patterns
Improve AI accuracy through historical data analysis

2.3 Business Intelligence

Create performance reports and visualizations
Track target vs achievement metrics
Analyze region-wise performance
Generate executive dashboards
Provide comparative analytics

2.4 Platform Improvement

Enhance features and functionality
Optimize user experience
Fix bugs and technical issues
Develop new capabilities
Conduct security audits

3. Data Sharing & Disclosure

3.1 Within Your Organization

Data is shared with authorized users in your organization based on role-based access controls. Administrators can configure who sees what data through our access management system.

3.2 With Your Dealers

Dealers and distributors in your network may access their own performance data, targets, sales history, and incentive information through their dealer portal (if enabled).

3.3 Service Providers

We share data with trusted service providers who assist us:

Cloud Infrastructure: AWS, Google Cloud for hosting and storage
Payment Processing: Stripe, PayPal for billing and transactions
Analytics: Google Analytics, Mixpanel for usage analytics
Communication: SendGrid, Twilio for email/SMS notifications
AI Services: OpenAI, Google AI for machine learning capabilities
Security: Auth0, Cloudflare for authentication and DDoS protection

3.4 Legal Requirements

We may disclose information when required by law:

Comply with legal processes or court orders
Enforce our Terms of Service
Protect rights, property, or safety
Investigate fraud or security incidents
Respond to government requests

3.5 Business Transfers

If XigmaPro is involved in a merger, acquisition, or sale of assets, your data may be transferred. We will notify you via email and/or prominent notice on our platform before any such transfer.

4. Data Security

4.1 Technical Safeguards

Encryption: AES-256 encryption at rest, TLS 1.3 in transit
Authentication: Multi-factor authentication (MFA) required
Access Control: Role-based access with principle of least privilege
Network Security: Firewalls, intrusion detection, DDoS protection
Monitoring: 24/7 security monitoring and automated threat detection
Backups: Daily encrypted backups with 30-day retention

4.2 Organizational Measures

Regular security audits and penetration testing
Employee security training and background checks
Strict data access policies and audit logs
Incident response and disaster recovery plans
ISO 27001 and SOC 2 compliance processes

4.3 Data Isolation

Each customer's data is logically isolated in our multi-tenant architecture. Your data cannot be accessed by other ChannelIQ customers.

5. Data Retention

5.1 Active Accounts

We retain your data as long as your account is active:

Transactional data: 7 years (or as required by tax laws)
Sales history: Lifetime of account
Dealer information: Until dealer relationship ends + 1 year
Analytics data: 3 years
Audit logs: 2 years

5.2 Account Termination

After account closure:

Active data: Deleted within 30 days
Backups: Purged within 90 days
Financial records: Retained for 7 years (legal requirement)
Anonymized analytics: May be retained indefinitely

6. Your Rights & Choices

6.1 Data Access

You have the right to:

Access all data stored in your ChannelIQ account
Export data in machine-readable formats (CSV, JSON, Excel)
View audit logs of data access and modifications
Download compliance reports

6.2 Data Correction

You can update and correct information directly through the ChannelIQ platform. Administrators have full edit access to all organizational data.

6.3 Data Deletion

You can request deletion of:

Specific dealer or user records
Historical transaction data (subject to legal retention)
Entire account and all associated data

See our Data Deletion Instructions for detailed steps.

6.4 Data Portability

Export your complete dataset through our API or bulk export features. Data is provided in standard formats compatible with other systems.

6.5 Opt-Out Options

Marketing emails: Unsubscribe link in all emails
Analytics tracking: Disable in account settings
AI insights: Opt-out from AI-based recommendations
Notifications: Customize alert preferences

7. International Data Transfers

ChannelIQ is operated from India. If you access our platform from outside India:

Your data may be transferred to and stored in India
We use Standard Contractual Clauses for EU data transfers
We comply with GDPR for European customers
Data residency options available for enterprise customers

8. Third-Party Integrations

ChannelIQ may integrate with third-party services:

ERP systems (SAP, Oracle, Microsoft Dynamics)
Accounting software (QuickBooks, Tally, Zoho Books)
CRM platforms (Salesforce, HubSpot)
Payment gateways
Logistics providers

Data shared with integrations is governed by their respective privacy policies. You control which integrations are enabled.

9. Cookies & Tracking

We use cookies for:

Essential: Authentication, session management
Analytics: Usage tracking, performance monitoring
Preferences: User settings, language, theme
Security: Fraud detection, security verification

You can control cookie preferences in your browser settings. Disabling essential cookies may affect platform functionality.

10. Children's Privacy

ChannelIQ is a B2B platform not intended for children under 18. We do not knowingly collect data from minors. If you become aware of such collection, contact us immediately.